In the fast-paced world of modern business, the way we conduct ourselves can be just as important as the technical skills we bring to the table. Business etiquette training is increasingly recognized as a critical component of professional development, helping employees navigate social and professional interactions with confidence and grace. A staggering 60% of companies will require etiquette training for their employees in 2024 according to a new survey. Here’s why business etiquette training is essential and the impact it has on the corporate landscape.
Growing Demand for Etiquette Training
- Mandatory Training on the Rise: The rising demand for etiquette training by employees underscores the growing recognition of the importance of soft skills in fostering a professional and respectful workplace culture. From hosting clients over a meal to customer service training phone and email etiquette- employees are showing they want to learn!
Proven Success in Skill Development
- High Success Rates: Among companies that offer etiquette training, 99% report that these programs have been “highly successful” in helping employees learn and refine essential soft skills. These skills include effective communication, professional demeanor, and the ability to build strong interpersonal relationships.
Comprehensive Training Programs
- Diverse Training Topics: About 50% of companies will offer etiquette courses covering a wide range of topics, including:
- Conversation Guidelines: Training in how to engage in polite and productive conversations, both in-person and digitally.
- Dressing Professionally: Guidance on appropriate workplace attire to ensure employees present themselves in a manner that reflects well on the company.
- Writing Emails: Instruction on crafting clear, professional, and courteous emails, which are crucial in maintaining effective communication.
- Making Eye Contact: Techniques for making confident and appropriate eye contact, an important aspect of non-verbal communication.
- Master Networking: Learning how to communicate with anyone- from how to start a conversation to how to keep it going.